Refund Policy for NISMC Courses

Effective Date: 15-10-2025

This Payment & Refund Policy explains how Edunova Technology (“we”, “us”, “Company”) charges for services and handles refunds and cancellations for our IT solutions, digital marketing services, training courses and related products. It is part of our Terms & Conditions and applies to all purchases made via our website, invoices, or purchase orders.

1. Pricing, Quotes & Invoices

  • Price validity: Quoted prices are valid for the period specified on the quote/invoice. If no period is specified, prices shown are valid for 7 days from the date of quotation.
  • Written quotes: All formal quotes are issued in writing (email or PDF). Services commence only after acceptance of the quote and receipt of any required advance payment.
  • Invoices: We issue invoices for all paid and unpaid transactions. Invoices include a description of services, amounts, taxes, payment due date and accepted payment methods.
  • Taxes & duties: All prices are exclusive of applicable taxes, duties or governmental levies unless stated otherwise. Taxes will be added on the invoice as required by law.

2. Accepted Payment Methods

  • Online payments: Credit/Debit cards, UPI, netbanking (as shown at checkout).
  • Bank transfer / NEFT / IMPS / RTGS: Bank details will be provided on the invoice. Funds must be remitted in full; bank charges borne by the payer.
  • Wallets / Payment gateways: Available options will be listed at checkout.
  • Cheque / Demand Draft: Accepted only by prior arrangement and will be considered received only after clearance.
  • Payment authorization: For card payments, by submitting payment details you authorize us to charge the amount on the invoice. We do not store complete card details; payment is processed through secure third-party gateways.

3. Payment Terms & Due Dates

  • Advance payments: Some services require an advance (e.g., 25%–50%) before work begins. The advance amount is specified in the quote or service agreement.
  • Milestone payments: For projects, payments may be tied to milestones (design approval, development completion, deployment). Work for subsequent milestones starts only after receipt of the related payment.
  • Net terms: If Net (e.g., Net 7 / Net 15 / Net 30) is granted, invoice must be paid within the specified days from invoice date. Late payments may attract interest (see below).
  • Payment allocation: Payments received are applied against the oldest outstanding invoice unless otherwise specified in writing.

4. Late Payment, Non-Payment & Suspension

Late fees: Overdue invoices may incur interest at 15% per month (or the maximum allowed by law) calculated daily until payment is received. 

Collection costs: Customer is responsible for all collection costs, including legal fees, if payment recovery requires third-party action.

Service suspension: We reserve the right to suspend or stop services (access to platforms, running campaigns, project work) for overdue accounts after prior notice. Suspension does not cancel the outstanding debt.

Termination: Continued non-payment may result in termination of contract and legal action.

5. Cancellations & Change Requests

  • Customer cancellations (services/projects):

    • If cancellation occurs before project start or within a specified cooling-off period (15 days), the customer may be eligible for a partial refund of amounts paid, subject to non-refundable fees (see Section 6).

    • For ongoing projects, cancellation fees will typically include: work completed to date, non-recoverable third-party costs, and a reasonable project cancellation charge.

  • Change requests: Scope changes may affect price and schedule. Change requests are quoted separately and billed accordingly. Work on change requests begins on acceptance and receipt of any additional payment or revised milestone.

  • Campaign cancellations (digital marketing): Campaign ad spend already paid to third-party platforms (Google, Meta) is non-refundable and will not be returned by Edunova. We will pause campaign management upon receipt of cancellation notice but cannot reclaim ad platform charges.

6. Refund Process & Timelines

  • How to request a refund: Email support@edunovatechnology.com with: (a) Invoice/Order number; (b) Reason for refund; (c) Supporting documents.
  • Acknowledgement: We will acknowledge receipt within 3 business days.
  • Investigation period: We aim to investigate and respond within 10–15 business days of receiving complete information. Complex cases may take longer — we will notify you and provide status updates.
  • Refund approval & method: If approved, refunds will be issued using the original payment method where possible. If original method is not available, a bank transfer may be arranged.
  • Refund timeline: Approved refunds will be processed within 7–15 business days. Actual receipt time depends on the customer’s bank/card issuer.

Deductions: Refund amounts may be reduced by: non-refundable fees, pro-rata charges for services delivered, third-party costs, and payment gateway fees. Any withheld amounts will be clearly itemized.

6. Refunds for Errors on Our Part

  • Billing errors: If you believe you were billed in error, contact our billing team. We will correct genuine errors promptly and refund any overcharges.
  • Service failures: If we fail to deliver services as promised under the agreement and no acceptable remedy is available, a full or partial refund may be issued at our discretion.

6. Confidentiality & Records

  • Privacy: Refund requests and related communications are treated as confidential and handled per our Privacy Policy.
  • Records retention: Transaction and refund records are retained per statutory requirements.

6. Contact Information

For any refund-related queries, please reach out to us:

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